I have an issue with my Sol-ti.com order — what should I do?

At Sol-ti, we’re committed to delivering a consistently great experience. If something about your order didn’t meet expectations — whether it arrived late, was damaged, missing an item, or included a product concern — we want to make it right.

To help us resolve your issue quickly, please submit a request through our Customer Support Form.

When filling out the form, it's helpful to include:

• Your order number (found in your order confirmation email)

• A description of the issue

• Any photos, if relevant (leaks, damage, etc.)

• The lot number printed near the barcode on the bottle

Our Customer Experience Team reviews every request promptly and will follow up with a resolution.

Thank you for giving us the opportunity to support you.