I Submitted a Request But Haven’t Heard Back—What Should I Do? – Sol-ti

Thank you for reaching out — we appreciate your patience.

If you've submitted a request using our Customer Support Form and haven’t received a reply within 1 business day, here’s what to do:

📬 1. Check Your Spam or Promotions Folder

Our emails can sometimes land in your spam or promotions tabs. Look for messages from hello@solti.com or support@solti.zendesk.com.

🔁 2. Resubmit If Needed

If it’s been more than 1 full business day with no response, feel free to submit your request again — we want to be sure it didn’t slip through the cracks.

📞 3. Call Us Directly

Need immediate assistance? Give us a call at (888) SOL-TI11 (888-765-8411).

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM PST

We’re here to help and want to make sure everything is taken care of. Thanks again for your patience and support!